OUR REFUND POLICY

We do not offer refunds or exchanges. Be sure to follow our sizing guide closely to make sure you choose the correct item/s for you. 

I HAVE AN ISSUE WITH MY DELIVERED PARCEL 

In the unlikely event you have received an incorrect item, a faulty item or something is missing from your order please email our customer service team at hello@utopiapalms.com and one of our Customer Service Specialists will assist you. For any other questions regarding our Refund & Return Policy, please email us at hello@utopiapalms.com. When you purchase online via our website, you are inherently agreeing to all of our terms and conditions.

CHANGES IN OUR POLICY 

Utopia Palms Pty Ltd reserves the exclusive right to change our policy at any given moment. You are responsible for keeping up to date with our policies when purchasing. In this constantly changing retail climate, we appreciate your understanding and as usual, we look forward to exceeding your expectations.