Got questions? We've got answers. If you read through the following FAQs and can't find what you're looking for, please don't hesitate to reach out to our customer support team here.
No. All of our chains, pendants, bracelets and rings are made from premium grade materials that don't fade. The quality of Utopia Palms is truly in a league of its own. Our customers wear their jewellery through activities such as gym, sauna, spa, pool without ever experiencing any tarnishing or discolouring, yet alone any green stains on their skin! Our founders went through rigorous testing in the start up phase wearing their Utopia Palms jewellery every single day to ensure it was the highest grade quality. Rest assured that each and every Utopia Palms piece is made to last a lifetime.
Great question! Although we offer the highest grade quality jewellery on the market, doesn't mean you shouldn't take precautions! High quality jewellery still requires care and attention.
For CZ/Diamond pieces, we recommend keeping your items dry and ideally stored in the Utopia Palms carry bag provided. Swimming, salt water, chlorine and other chemicals may permanently damage your pieces, so we suggest avoiding this.
As for any 316L stainless steel pieces, and our white gold or gold pieces, these are fully water, heat and sweat resistant. You can live your life to the fullest with Utopia Palms and rep your favourite pieces with confidence.
Should you have any specific queries on how to care for your Utopia Palms pieces, please reach out to us.
For all sizing inquiries for chains, bracelets and rings - refer to our 'Size Guide' page linked on our website. You can't go wrong with any chain size really, and it's mainly the rings you'd want/need a very specific measurement for choosing.
Yes. If in the rare occurrence that you are not satisfied with a Utopia Palms item, you are eligible for a refund within 14 days of receiving, in accordance with our current policies. View our 'Refunds & Returns' page for further details. We pride ourselves on customer experience and satisfaction, so rest assured, you are in good hands. We take care of our loyal customers. Thank you.
Yes! We're currently still able to accept orders and ship internationally with no delays. We recommend ordering to a secure address that you know you'll be able to access, such as your home, as opposed to business addresses which may have restricted access. No matter what happens, they can't stop Utopia Palms delivering to our loyal customers. We will always win.
Of course we offer a warranty with our items! Each and every Utopia Palms product you purchase comes with a lifetime warranty for your full peace of mind! Our pieces are crafted with the best materials and designed to last a lifetime. For more details view our full terms and conditions.
Yes, sometimes you want to change the fit and style of your piece - that's totally OK, we can help you. Simply cover return shipping to our warehouse located in Queensland, Australia, and we will ship your new sized item back to you at zero cost, totally fine. For more information, view the 'Refunds & Returns' page on our website.
Absolutely! We love to build a raving fanbase and if you are someone with a social media following please reach out to us as we would love to sponsor you so we can spread the word about Utopia Palms further. We have a great community of brand ambassadors around the world and it's growing as our brand thrives. Feel free to contact us on our website, or via our Instagram, and link us your Instagram and/or other social links. We'll be in touch!
We have attention to detail like no other and truly put all of our passion into this brand. Each piece is custom designed and manufactured to perfection. We will personally see to it that you're happy with your Utopia Palms pieces. After purchasing items from competitors and comparing them against Utopia Palms, it's clear that we are in a league of our own.
Yes, we currently do. Please enter code: "STUDENT10" at checkout to claim your student discount code. We believe in giving back and building a strong community of like-minded individuals, thank you.