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FAQs

Frequently Asked Questions

No. All of our chains, pendants, bracelets and rings are made from premium grade materials that don't fade. Our customers wear their jewellery through activities such as gym, sauna, spa, pool without ever experiencing any tarnishing or discolouring, yet alone any green stains on their skin! Our founders went through rigorous testing in the start up phase wearing their Utopia Palms jewellery every single day to ensure it was the highest grade quality. Rest assured that each and every Utopia Palms item is made to last a lifetime.

Great question! Although we offer the highest grade quality jewellery on the market, doesn't mean you shouldn't take precautions! High quality jewellery still requires care and attention.

For CZ/Diamond pieces, we recommend keeping your items dry and ideally stored in the Utopia Palms carry bag provided. Swimming, salt water, chlorine and other chemicals may permanently damage your pieces, so we suggest avoiding this.

As for any stainless steel 316 pieces, these are fully water, heat and sweat resistant.

Should you have any specific queries on how to care for your Utopia Palms pieces, please reach out to hello@utopiapalms.com

For all sizing inquiries for chains, bracelets and rings - refer to our 'Size Guide' page below.

Size Guide

Yes. If in the rare occurrence that you are not satisfied with a Utopia Palms item, you are eligible for a full refund within 14 days of receiving. View our 'Refunds & Returns' page for further details. We pride ourselves on customer experience and satisfaction, so rest assured, you are in good hands.

Refunds & Returns

Yes! We're currently still able to accept orders and ship internationally with no delays. We recommend ordering to a secure address that you know you'll be able to access, such as your home, as opposed to business addresses which may have restricted access. No matter what happens, they can't stop Utopia Palms delivering to our loyal customers.

Of course we offer a warranty with our items! Each and every Utopia Palms product you purchase comes with a lifetime warranty for your full peace of mind! For more details view our terms and conditions.

Terms & Conditions

Yes, sometimes you want to change the fit and style of your piece - that's totally OK, we can help you. Simply cover return shipping to our warehouse located in Australia, and we will ship your new sized item back to you at zero cost. For more information, view the 'Refunds & Returns' page.

Refunds & Returns

Absolutely! We love to build a raving fanbase and if you are someone with a social media following please reach out to us as we would love to sponsor you so we can spread the word about Utopia Palms further. Feel free to use he contact us form below with your instagram and/or other social links. We'll be in touch!

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Reach out to our friendly Australian support team for more questions. We would love to help answer any questions you may have.

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