When shopping with Utopia Palms we collect your personal information to ensure a safe and enjoyable shopping experience. This page is here to inform you on how we collect that information, what we do with it and how to protect yourself.

WHAT WE COLLECT

When creating an account, signing up to memberships, newsletters and making a purchase we collect various information. This may include but not limited to your name, address, phone numbers & email address. Cookies will also collect session information including but not limited to session duration, pages viewed and demographics of transactions made. There is more information regarding cookies in this privacy policy.

CONSENT

When entering your details at utopiapalms.com you consent to us using that information for that specific reason only. If we ask for your information for another specific reason (e.g. Marketing) we will ask for direct consent or give you the option to decline.

If you wish to withdraw your consent you need to do so in writing. You can contact us at anytime at hello@utopiapalms.com. 

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

Text marketing (if applicable): With your permission, we may send text messages about our store, new products, and other updates. Updates include Checkout Reminders. Webhooks will be used to trigger the Checkout Reminders messaging system.

DISCLOSURE

We will never disclose your personal information unless required by law or you violate our terms of service. Other than that, your information is safe and secure.

THIRD PARTIES

At Utopia Palms we treat all your personal information as completely private and confidential, it will not be shared with any third party providers, under any terms.

Once you leave our stores website or are redirected to a third party website you are no longer governed by this privacy policy or our terms of service. We are not responsible for any privacy practices of other websites and recommend you read their privacy policy statements.

COOKIES

We use cookies to ensure you enjoy a pleasant shopping experience with us. Cookies are small text files that help us remember your preferences and settings and improve our webpages functionality. They also help us with statistics and advertising.

Cookies are also used to collect other data including but not limited to pages viewed, IP origin and transactions made. We use this information to help us improve our website and in turn provide a better shopping experience. We do not use cookies to collect any information that could be used to identify or track individuals.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

CHANGES TO OUR PRIVACY POLICY

Heads up, we may adjust our privacy policy without notice at any time. Please check back from time to time to ensure that you are up to date with the current policy.

For any other questions or support please contact us via hello@utopiapalms.com.