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At Utopia Palms, we are proud to use Australia Post eParcel & DHL Express to deliver our products to you, no matter where you are located in the world. Our strategic relationships with these shipping companies allow us to get your products to you in the quickest and safest manner possible. Signature on delivery is available for an additional shipping fee.
Utopia Palms offers FREE Fast Delivery + tracking info for all domestic orders above $100. Orders are dispatched same day of purchase (excludes Saturday and Sunday) and we aim for delivery to take approximately between 1 - 3 business days. Orders under $100 incur a standard shipping fee of $9 AUD.
If delivery has been attempted, your parcel will be left in a secure location or a card will be left for you to collect at your nearest Australia Post office. Express Delivery is usually next-day delivery from time of purchase if you’re in a major metro area.
During peak holiday shopping periods (Black Friday, Valentine's Day, Boxing Day, Christmas etc.) please allow another 1-3 days in delays as Australia Post can become very busy during these periods. We still aim to have your parcel delivered within 4-7 days.
Utopia Palms offers FREE Fast Delivery + tracking info for all our New Zealand customers on orders over $100 AUD. Orders under $100 AUD incur a flat rate shipping fee of only AUD $19. Orders can take 2 - 4 business days to be delivered to New Zealand.
During peak shopping times e.g. Valentines Day, Boxing Day, Black Friday etc. please allow for a 3-5 day delay in shipping due to high demand.
International customers can also enjoy our FREE Fast shipping + tracking on all orders over $100 AUD. Orders under $100 AUD incur a flat rate shipping fee of AUD $19. Orders can take 3 - 18 business days to be delivered, depending on your location and proximity to a major city.
Express International Post is also available, cost dependent on your location which is calculated at checkout. This shipping method takes between 3 - 7 business days.
During peak shopping times e.g. Valentines Day, Boxing Day, Christmas, Black Friday etc. please allow for a 3-5 day delay in shipping due to high demand. Christmas cut-off for prompt delivery via Australia Post is December 13 2022. There will be delays likely after this date until the new year. Please keep this in mind if ordering for Christmas gifts on the day itself. Thank you. We are doing our best to keep orders going out promptly.
Any possible taxes and duties applicable to your order may be applied by customs and are the sole responsibility of the customer.
Please note at this point in time Utopia Palms does not ship to Russia. We apologise for any inconvenience.