How do I place an order?

Shopping with us is very simple and easy. Just add the item you wish to purchase and add it to your shopping cart. Proceed to the checkout page, fill in your personal information, and enter your payment details.

How do I enter a discount code?

Look for the discount code space in the end of the checkout. The discount will immediately be reflected in your payment total.

Please note that we accept only one discount per order.

How do I know if my order went through successfully?

Once our warehouse processes your payment, we will send an order confirmation to the email address you provided when placing your order.

Is it possible to change or cancel my order?

Please contact our Customer Service team as soon as possible. If your order hasn’t reached the fulfilment stage, it’s possible we may still be able to change or cancel it.

However, we’re often unable to make these changes because we have your order packed and awaiting shipment within 24 hours of being placed.

Important: Once we begin the process of producing your made-to-order items we are no longer able to cancel it, as the order is being pushed directly to our manufacturers. Please note that you are still able to return or exchange your received timepiece at any time, as we are offering 90 days returns/exchanges.

What payment methods can I use?

Credit cards (Visa, Mastercard and American Express), which is processed via Stripe Inc, or PayPal are accepted.

Why didn’t my payment go through?

Check to see if your billing address is different from your order’s shipping address. Stripe, our payment system, automatically blocks these transactions for your protection. In that case, we recommend you use another payment method.

Where to buy Utopia Palms jewellery?

You can order your desired Utopia Palms jewellery in our online shop - UTOPIA PALMS. Shop your favourite styles today.